1. Introduction

All Points Electrical Services Ltd is a professional electrical contracting company based in Scarborough, North Yorkshire. As a member of the Electrical Contractors Association (ECA), an ELECSA registered contractor, and a CHAS accredited company, we are committed to the highest standards of professionalism, safety, and data protection. This privacy policy explains how we collect, use, and protect your personal information when you engage our services or interact with our website (allpointselectrical.co.uk).
We handle your data in strict compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 [1].

2. Who We Are (Data Controller)

For the purpose of UK data protection law, the data controller is All Points Electrical Services Ltd.
•Company Registration Number: 07451797
•Registered Address: 349 Scalby Road, Scarborough, North Yorkshire, YO12 6TG
•Email for privacy inquiries:
•Office Phone: 01723 513 379
If you have any questions about this policy or your data protection rights, please contact us using the details above.

3. The Information We Collect

We collect personal and property-related information that is necessary to provide our electrical services and comply with legal and regulatory standards.
How We Collect Data
Types of Data Collected
When you contact us
Name, email address, phone number, postcode, and details of the electrical work required.
During a site survey or quote
Your site address, project specifications, and information about your existing electrical installation.
During service provision
Property access details, payment information (billing address, card details), and technical data required for certification.
For Electrical Certification
Customer name and address, installation details, and inspection results required for official documents like Electrical Installation Certificates (EIC) or Electrical Installation Condition Reports (EICR).
When you use our website
Technical data such as your IP address and browsing behaviour, collected via cookies.

4. How We Use Your Information

Your data is used for the following specific purposes:
•To Provide Electrical Services: To prepare quotes, schedule work, order materials, and carry out electrical installation, maintenance, testing, and repair work.
•For Legal and Regulatory Compliance: To issue and register legally required electrical safety certificates (e.g., EIC, EICR) with our competent person scheme (ELECSA) and/or local building control, in compliance with BS 7671 (The Wiring Regulations) and Part P of the Building Regulations [2].
•To Communicate With You: To respond to your inquiries, provide project updates, and send invoices and certificates.
•For Financial Records: To maintain accurate records of transactions for tax and accounting purposes as required by HMRC.
•To Ensure Safety: To maintain a record of the work carried out at your property, which can be essential for future safety and maintenance.
•To Send Service Reminders: We may use your details to send reminders for periodic inspections (e.g., EICR renewals), which is a legitimate interest for both your safety and our business. You can opt out of these at any time.

5. Our Lawful Basis for Processing Your Data

We process your data based on the following lawful grounds under UK GDPR [3]:
•Performance of a Contract: This is our primary basis for processing data related to the electrical work you have hired us to do, from quotation to final invoicing.
•Legal Obligation: We have a legal duty to process and retain certain information. This includes issuing electrical safety certificates and keeping financial records for tax purposes.
•Legitimate Interests: We rely on legitimate interests to manage our business, respond to inquiries, and send safety-critical service reminders. We always ensure our interests do not override your rights.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our significant legal and professional obligations [4].
•Electrical Certificates (EICs, EICRs, etc.): Retained for the lifetime of the installation, as these are critical safety documents for the property.
•Financial Records (Invoices, etc.): Kept for a minimum of 6 years plus the current financial year, as required by UK tax law.
•Customer Inquiries: If you do not proceed with a service, we will delete your personal data after 12 months.

7. Data Sharing and Third Parties

We do not sell your personal data. We only share it with trusted third parties when essential for our services or required by law:
•Competent Person Schemes (e.g., ELECSA): To register notifiable work and issue official compliance certificates.
•Building Control: To notify work that falls under the remit of the local authority.
•Wholesale Suppliers: To order materials for your project.
•Accounting Services: To manage our financial records.
•Sub-contractors: If we engage a specialist sub-contractor, we will ensure they are bound by the same data protection standards.
•IT and Website Support: Our website is maintained by Dead on Digital, who operate under strict confidentiality.

8. Cookies

Our website uses cookies to improve your experience. You can manage your preferences and consent to or reject non-essential cookies via the cookie banner on our site.

9. Your Data Protection Rights

Under UK GDPR, you have the following rights [5]:
•The right to be informed: To know how we use your data (as explained in this policy).
•The right of access: To request a copy of your data.
•The right to rectification: To have inaccurate data corrected.
•The right to erasure: To request deletion of your data, subject to our legal obligations to retain it.
•The right to restrict processing: To limit how we use your data.
•The right to object: To object to processing based on legitimate interests.
To exercise these rights, please contact us at .

10. Data Security

As a professional, accredited contractor with CRB-checked staff, we take data security very seriously. We have implemented robust technical and organizational measures to protect your data from unauthorized access, loss, or theft. This includes secure storage of digital and physical records and limiting access to authorized personnel only.

11. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or the law. The latest version will always be on our website. For significant changes, we will notify clients directly where appropriate.

12. How to Complain

If you have concerns about how we handle your data, please contact us first. If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO).
•Information Commissioner’s Office (ICO)
•Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
•Helpline: 0303 123 1113
•Website: